Cancel and Refund Policy

  1. Cancellation and Refund
    1. You are entitled to cancel your order for the Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event -
      1. you will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement;
      2. you undertake not to open or utilise the Goods;
      3. your agreement of purchase will be deemed to have been cancelled, and
      4. You will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges. Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are newspapers, periodicals, magazines and books, or where audio or video recordings or computer software were unsealed by you, or where goods are made to your specifications or are clearly personalised..
    2. The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 days of receipt of your payment ("Delivery Period"). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, make use of the website Returns system listed under Customer Service. We will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.