Power Outage 3 May -MT
Dear Valued Merchant
Yesterday MTN’s data centre in Gallo Manor, Johannesburg experienced a power outage.
The data centre started experiencing problems with its power feeds just after 18:00 on 3 May. The backup generators did not kick in, causing the centre to go offline.
Once power was restored they couldn’t get their routers working which had a network impact and prevented 2k11 from processing transactions. The system has been restored, however we are still experiencing network problems at MTN which are being attended to as a matter of urgency.
The outages and problems resulted in 2k11 not being able to communicate with you about the interruption in services.
We sincerely apologise for any inconvenience caused.